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Privacy policy

Last Updated: 04/06/26

Polymaker LLC (“Polymaker,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.polymaker.com or any related websites, storefronts, or services operated by Polymaker (collectively, the “Site”).
This Privacy Policy applies to customers and visitors in the United States, Canada, United Kingdom, European Union, and other regions where applicable.
By accessing or using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

We may collect the following categories of personal information when you interact with our Site:
  • First and last name
  • Billing and shipping address
  • Email address
  • Phone number
  • Account login credentials
  • Payment information (processed securely via third-party payment processors)
  • Order history and transaction details
  • Communications with us (email, SMS, chat, or support requests)

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information, including:
  • IP address
  • Browser type and device information
  • Operating system
  • Referring URLs
  • Pages viewed and time spent on the Site
  • Cookies, pixels, and similar tracking technologies

2. Cookies, Pixels & Digital Advertising

We use cookies, pixels, tags, and similar technologies to:
  • Operate and improve our Site
  • Analyze traffic and usage patterns
  • Remember user preferences
  • Measure marketing effectiveness
  • Deliver personalized and interest-based advertising
This may include tools such as:
  • Google Analytics
  • Meta (Facebook / Instagram) Pixel
  • TikTok Pixel
  • Shopify analytics and advertising tools
  • Email and SMS marketing platforms
You can manage cookie preferences via your browser settings or our cookie consent banner (where applicable).

3. How We Use Your Information

We use your personal information to:
  • Process and fulfill orders
  • Provide customer support
  • Manage accounts and transactions
  • Send transactional emails (order confirmations, shipping updates)
  • Send marketing communications (email and SMS, where permitted)
  • Improve our products, services, and website
  • Detect fraud and enhance security
  • Comply with legal obligations

4. SMS & Marketing Communications

By providing your phone number, you may consent to receive transactional or marketing SMS messages from Polymaker.
  • Message frequency varies
  • Message and data rates may apply
  • Consent is not a condition of purchase
  • You may opt out at any time by replying STOP
For US, Canada (CASL), EU/UK (GDPR), and other regions, SMS and email marketing is sent only with lawful consent or where otherwise legally permitted.

5. Sharing of Personal Information

Polymaker does not sell or rent customer lists.
We may share personal information with trusted third parties, including:
  • Shopify and ecommerce infrastructure providers
  • Payment processors
  • Shipping and logistics partners
  • Marketing, analytics, and advertising partners
  • Customer support and CRM platforms
These service providers are contractually required to use personal data only to perform services on our behalf and to protect your information.
We may also disclose personal information if required by law or in good faith to protect our rights, users, or the public.

6. Do Not Sell or Share My Personal Information (California)

Under the California Consumer Privacy Act (CCPA/CPRA), California residents have the right to:
  • Know what personal information we collect
  • Request deletion or correction of personal information
  • Opt out of the sale or sharing of personal information for targeted advertising
Polymaker does not sell personal information for monetary value. Certain digital advertising activities may be considered “sharing” under CPRA.
We will not discriminate against you for exercising your privacy rights.

7. GDPR & UK GDPR Rights (EU / UK)

If you are located in the European Union or United Kingdom, you have the right to:
  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
We process personal data based on lawful grounds including consent, contractual necessity, legal obligation, and legitimate interests.

8. Canada (PIPEDA)

For Canadian residents, Polymaker complies with PIPEDA. You have the right to:
  • Access your personal information
  • Request corrections
  • Withdraw consent (subject to legal or contractual restrictions)

9. International Data Transfers

The Polymaker webstore is primarily based in the United States. Your information may be transferred to and processed in the U.S. or other countries where our service providers operate.
For EU and UK users, we rely on recognized lawful transfer mechanisms such as Standard Contractual Clauses.

10. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

11. Data Security

We implement appropriate technical and organizational safeguards, including SSL encryption, secure payment gateways, and restricted access controls. However, no system can be guaranteed 100% secure.

12. Children’s Privacy

Our Site is not intended for children under the age of 13 (or 16 where required by law). We do not knowingly collect personal information from children.

13. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Site constitutes acceptance of the updated policy.

15. Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact us:
Polymaker LLC
12515 Citypark Drive, Ste 300, Missouri City TX 77489
Email: support@polymaker.com

 

We continuously review and update this Privacy Policy to reflect changes in regulations, industry standards, and our business practices to ensure ongoing compliance.