Most orders are processed within 1–2 business days, with delivery taking approximately 4 business days from the date of purchase on average. Actual delivery times depend on your location and carrier.You'll receive a shipping confirmation email with tracking information once your order ships. Orders shipped in multiple packages may have separate tracking numbers.

Here's when to contact us:

• Not shipped: More than 3 days have passed since placing your order.
• Tracking not updating: No tracking updates for 3 consecutive days.
• Delivery delayed: Your order hasn't arrived 7 days after the shipping confirmation.
• Marked delivered but missing: The package is still missing 48 hours after the delivery scan.

Email support@polymaker.com with your order number and tracking information, if available.If you purchased U.S. Shipping Protection, follow the claim instructions in your protection confirmation email.

Orders cannot be edited after placement.To make changes, you'll need to cancel your order and place a new one.

• Within 30 minutes: Use the cancellation link in your order confirmation email, if available.
• After 30 minutes: Contact support with your order number. We'll check whether cancellation is still possible.

Our online stores currently ship to:

• North America: United States, Canada;
• Europe: United Kingdom, Belgium, Czechia, France, Germany, Italy, Netherlands, Poland, SpainFor other countries, please check our Find a Reseller page.

Yes. Eligible webstore purchases can be returned within 40 days of delivery, provided the filament is:

• Unused and unopened.
• In its original packaging.

A return fee of US$4 per spool or refill, or the local-currency equivalent, applies to voluntary returns.Please contact support@polymaker.com for return authorization before sending anything back.

We're happy to help.First, check whether your order was split into multiple shipments.If something is missing, damaged, or incorrect, email support@polymaker.com with:

• Your order number.
• A brief description of the issue.
• Clear photos of the product and packaging for damaged or incorrect items.
• A photo of the product label if you received the wrong item.

We'll review the issue and help with the next steps.

We do not offer net terms or custom quotes for orders placed on our retail site, which are typically under $1,000. For these orders, please simply add items to your cart on this site, and you will be shown the total cost.

If you are interested in ordering more than $1,000, please reach out to support@polymaker.com with your order details, and one of our wholesale representatives will follow up as soon as possible.

It depends on your project:

• PLA: Great for beginners, decorative prints, models, and prototypes.
• PETG: A good choice for functional parts requiring additional toughness.
• ABS / ASA: Suitable for applications requiring greater heat resistance, with ASA offering outdoor UV resistance.
• TPU: Ideal for flexible parts.
• Fiber-reinforced materials: Designed for demanding applications requiring greater stiffness or other specialized properties.

For a detailed comparison, visit our Filament Guide.

Compatibility depends on both the filament and your equipment.Before purchasing, check:

• Printer compatibility: Nozzle temperature, bed temperature, enclosure, and nozzle requirements.
• Feeder compatibility: Whether your AMS or other automatic feeder supports the material.
• Spool compatibility: Whether the spool's diameter, width, and center opening fit your equipment.

Important: A spool fitting inside your feeder does not necessarily mean the filament itself is compatible.

Yes, we have the capability to create custom spools in any material, color, diameter, and spool size. However, we do have a minimum order quantity (MOQ) of 500 units for this service.If you are interested, please email us at Support@Polymaker.com and include all relevant details in your request.

Filament samples and color swatches are currently unavailable. We hope to offer them in the future.

Select your preferred filament and color on the product page, then click Notify me if available.You can also contact support@polymaker.com with the product name and color. We'll share an estimated restock date if one is available.

If a product has been renamed or discontinued, we can help you find an alternative.

Visit the official Polymaker Filament Presets library and search by filament, printer, nozzle, and slicer.If your combination isn't available:

• Check the Legacy Profiles section in the Polymaker Wiki.
• Start with the recommended settings on the product page.
• Submit a preset request through the Wiki.

Some fiber-reinforced materials, such as Fiberon ASA-CF08 and PPS-CF10, can be naturally brittle before printing.To reduce breakage:

• Avoid sharp bends or twists in the filament path.
• Keep the filament feeding path as straight as possible.
• Feed directly from the spool if your printer supports it.

If a new spool is too brittle to use, contact support@polymaker.com with your order number and photos.

Drying temperatures and times vary by material.Always check the recommended drying instructions on the product page or technical data sheet for your specific filament. If the instructions conflict or you're unsure, contact us with the product name before drying.

Start with these checks:

• Tangled filament: Pause the print and photograph the tangle before attempting to fix it.
• Clogging or jamming: Check the recommended printing temperature, filament path, and nozzle compatibility.
• Poor print quality: Review your printing settings, material condition, and drying recommendations.
• Wet, contaminated, or unsealed spool: Photograph the filament and packaging as received.

If the problem continues, email support@polymaker.com with your order number, photos, printer model, and printing settings.

Opened filament may still qualify for a replacement or refund if a product quality issue is verified.

Sign in to your Polymaker account, open your order, and select Download Invoice in the upper-right corner.

If you checked out as a guest, need an older Canadian invoice, or can't locate your order, email support@polymaker.com with your order number and checkout email address.

If you need a business invoice, please contact us before placing your order.

Retail orders are generally processed as consumer purchases, and we may not be able to modify billing information or issue a business invoice afterward.

Eligible European businesses can apply for an EU Wholesale account, which supports invoicing with a valid EU VAT ID.

Sales tax exemption is available to eligible customers purchasing through the Polymaker U.S. retail online store.

Applications require a registered company account, valid exemption documentation, and manual approval.

• New company or organization: Complete the Company Account Registration form.
• Already have a registered company account: Submit your documents through the Tax Exemption Request form. You can also use this form to correct or resubmit documents.

Applications are generally reviewed within 2 business days after receiving complete information.

Please wait for approval before placing tax-exempt orders. Sales tax already paid on previous orders is not refundable under our standard policy.

This process applies only to the U.S. retail store, not EU stores or wholesale channels.

Yes! Our retail stores regularly offer Buy More, Save More promotions and limited-time discounts.

Available offers depend on the products and ongoing promotions.

You can also join Poly Club and earn up to 5% back in PolyCoins, depending on your membership tier, to redeem toward future purchases.

Please check:

• The code is entered correctly and hasn't expired.
• Your cart meets the minimum purchase requirements.
• The products are eligible.
• The code can be combined with other promotions.

If it still doesn't work, email support@polymaker.com with the discount code and a screenshot of your cart.

For missing signup discounts, check your spam or promotions folder first.

Contact support@polymaker.com with your canceled order number and the code or reward used.

We'll check whether a replacement discount or other assistance is available.

Please note that redeemed rewards are not automatically returned as PolyCoins, and points earned on canceled orders may be adjusted.

Yes! Content creators, influencers, and bloggers can apply to our Polymaker Ambassador Program.

Approved ambassadors can earn 5% commission on eligible referred sales.

Apply to the Affiliate Program

Still need help?

Our support team is here to assist with orders, product questions, and troubleshooting.

Email support@polymaker.com and include your order number when applicable.